For Returns or Refunds you should contact us in the first place by emailing:

webshop@supsandnuts.co.uk

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. If you find that you are missing a product from your order or a product is damaged please contact us for immediate attention and we will go the extra mile to ensure that your satisfied.

This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.

Please ensure that all ingredients within the products on our website are legal within your country before purchasing. We will not be responsible for customs holding or destroying parcels due to forbidden ingredients in countries outside of the UK.

Any claim for items damaged upon delivery must be made within 5 working days of the delivery date. Claims for non-receipt of goods must be notified to customer services within 10 working days of the dispatch of the order, or within 7 days of any tracking information stating delivered, either signed for or left in a safe place.

Claims for damaged good must include a photo of the damaged goods taken as soon possible to when it has been received, within the packaging if possible if damage is not visible before being removed from the box a picture of the damage is acceptable. We will not replace or refund for any product without evidence of the damage.

All Returns are subject to a 5% Administration fee

Your may cancel your order by returning your unsealed goods to us within 14 days of the date you receive your order but product must not be opened and seal must be intact.

We are unable to accept returns for products which have been opened or used. Any items returned in this condition without prior authorisation will result in our decision to withdraw the offer of a refund in whole or part.

Concerns relating to the flavour, taste or quality or effectiveness of a product should be directed to the manufacturer of the product who’s name, address and telephone number will be printed on the product label. We are unable to offer any credit note or refund for any reason due to these issues.

Your may cancel your order by returning your unworn goods to us within 14 days of the date you receive your order.  Items must be unworn and unwashed.

Items must have all tags attached.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

All our deliveries are tracked, we use this service to ensure that your items are delivered to you in the safest way possible. Please try to ensure that you get your items delivered to an address where someone can accept them. If you want the item left anywhere without you being there you can leave us a message instructing us to do this, this is at your own risk and we are not held responsible for the item not being delivered and we will not be refunding or replacing the item. If an item has been marked as delivered by the delivery company this is our end of the transaction fulfilled we will not be claiming for packages that the customer say they have not receivedfor, but show up as accepted on the tracking information. These sort of claims are extremely time consuming and never result in the delivery company paying out.

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are nonrefundable.

If the delivery has been accepted in the building that the order was meant to be delivered to, i.e a place of work, reception area, office building etc this results in no claim being able to be made for a lost package. Delivery to office buildings or buildings with numerous addresses is at your own risk. We will not be claiming through our courier companies for such packages.